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8 Articles Locking Down Security

  • Why are you updating security? How will the changes affect my account?
  • What are the new Password requirements?
  • When will the new Identity Verification process go into effect? What does it involve?
  • Who needs to have their identity verified?
  • Why did some email templates change?

3 Articles Understanding the True Talent Platform

  • Does your platform support multiple languages?
  • How often do you release new features and enhancements?
  • Do you have a user guide for the True Talent platform?

5 Articles Getting Started

  • I forgot my Password. What do I do now?
  • I’ve verified my email address and completed the registration form. When will I receive confirmation of registration?
  • How do I register?
  • Which subscription is right for me?
  • What is my Dashboard and how do I customize it?

4 Articles Setting Up Administrators

  • How do I approve administrators on my account?
  • Who is allowed to login to my Administrator portal?
  • Can my organization have multiple accounts and users for different divisions/offices/locations?
  • Which Security Group(s) should I assign to the Administrators I approve?

10 Articles Using the Catalog

  • How do I order assessments from the PSI catalog?
  • What information will I find in the catalog?
  • How do I determine which assessment(s) to use?
  • Which types of assessments are in the PSI catalog?
  • How do I search for assessment information in the catalog?

5 Articles Ordering

  • Can I order an additional report after the assessment has been completed?
  • How do I order assessments from the PSI catalog?
  • Can I group assessments so candidates can take 2 or more in one session?
  • What is the expiration time period on purchased assessments?
  • Where can I view my order history?

14 Articles Assigning Assessments to Candidates

  • Can I cancel an assigned assessment and reassign it to someone else?
  • Can I order an additional report before I assign the assessment?
  • Can I group assessments so candidates can take 2 or more in one session?
  • How do I assign an assessment to a candidate?
  • How long will it take for a candidate to complete the assigned assessments?

6 Articles Creating & Assigning Workflows

  • What is a Workflow?
  • How do I create a Workflow?
  • How do I assign a Workflow to a candidate?
  • Where can I view the status of Workflows I have assigned?
  • Can I search for a particular candidate in a Workflow?

11 Articles Accessing Results

  • What will I find in the “Results” section?
  • Where can I view the status of assigned assessments?
  • How do I export data outside of the administrator portal?
  • Where can I see which assessments I have assigned and to whom they were assigned?
  • Where can I view score reports for completed assessments?

5 Articles Customizing Assessments and Reports

  • How do I set up test cases for self-authored tests?
  • Can I build and deliver my own test on your platform?
  • How do I create a custom score report (Personalized Report)?
  • Can I use scores from a publisher’s assessment to create my own report?
  • What are custom “Demographics”? How do I add them to the tests I use?

7 Articles Settings

  • How do I change a candidate’s contact and/or login information?
  • Who is allowed to login to my Administrator portal?
  • Where is the “Settings” tab?
  • How do I change my contact and other account information?
  • How do I modify the system-generated emails?

8 Articles Pricing & Payment

  • What are the prices for the assessments/reports on the PSI platform?
  • Is there a discount for buying assessments in bulk?
  • What forms of payment do you accept?
  • Can you store my credit card information?
  • How do I get approved to use Purchase Orders?

5 Articles Getting to Know PSI

  • When was the True Talent platform developed?
  • How many clients do you have?
  • Do you offer Consulting Services?
  • How do I contact Technical Support?
  • What is your Privacy Policy?
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