PSI has a number of system-generated email templates. They are organized by type to make it easy for you to find the email you want to revise. The four types of emails are: Administrator Functions, Client Settings, Assignment-Candidate, and Billing & Credit. You can also view this helpful VIDEO and/or refer to these SLIDES for a list of the emails you’ll find in each category. The slides also include an example of “Customizing Email Templates.”
CAUTION: The changes you make to an email template will affect all candidates moving forward.
To edit an email that is generated by the PAN system: