8 Articles Locking Down Security

• Why are you updating security? How will the changes affect my account?
• What are the new Password requirements?
• When will the new Identity Verification process go into effect? What does it involve?
• Who needs to have their identity verified?
• Why did some email templates change?

3 Articles Understanding the True Talent Platform

• Does your platform support multiple languages?
• How often do you release new features and enhancements?
• Do you have a user guide for the True Talent platform?

5 Articles Getting Started

• I forgot my Password. What do I do now?
• I’ve verified my email address and completed the registration form. When will I receive confirmation of registration?
• How do I register?
• Which subscription is right for me?
• What is my Dashboard and how do I customize it?

4 Articles Setting Up Administrators

• How do I approve administrators on my account?
• Who is allowed to login to my Administrator portal?
• Can my organization have multiple accounts and users for different divisions/offices/locations?
• Which Security Group(s) should I assign to the Administrators I approve?

10 Articles Using the Catalog

• How do I order assessments from the PSI catalog?
• What information will I find in the catalog?
• How do I determine which assessment(s) to use?
• Which types of assessments are in the PSI catalog?
• How do I search for assessment information in the catalog?

5 Articles Ordering

• Can I order an additional report after the assessment has been completed?
• How do I order assessments from the PSI catalog?
• Can I group assessments so candidates can take 2 or more in one session?
• What is the expiration time period on purchased assessments?
• Where can I view my order history?

14 Articles Assigning Assessments to Candidates

• Can I cancel an assigned assessment and reassign it to someone else?
• Can I order an additional report before I assign the assessment?
• Can I group assessments so candidates can take 2 or more in one session?
• How do I assign an assessment to a candidate?
• How long will it take for a candidate to complete the assigned assessments?

6 Articles Creating & Assigning Workflows

• What is a Workflow?
• How do I create a Workflow?
• How do I assign a Workflow to a candidate?
• Where can I view the status of Workflows I have assigned?
• Can I search for a particular candidate in a Workflow?

11 Articles Accessing Results

• What will I find in the “Results” section?
• Where can I view the status of assigned assessments?
• How do I export data outside of the administrator portal?
• Where can I see which assessments I have assigned and to whom they were assigned?
• Where can I view score reports for completed assessments?

5 Articles Customizing Assessments and Reports

• How do I set up test cases for self-authored tests?
• Can I build and deliver my own test on your platform?
• How do I create a custom score report (Personalized Report)?
• Can I use scores from a publisher’s assessment to create my own report?
• What are custom “Demographics”? How do I add them to the tests I use?

7 Articles Settings

• How do I change a candidate’s contact and/or login information?
• Who is allowed to login to my Administrator portal?
• Where is the “Settings” tab?
• How do I change my contact and other account information?
• How do I modify the system-generated emails?

8 Articles Pricing & Payment

• What are the prices for the assessments/reports on the PSI platform?
• Is there a discount for buying assessments in bulk?
• What forms of payment do you accept?
• Can you store my credit card information?
• How do I get approved to use Purchase Orders?

5 Articles Getting to Know PSI

• When was the True Talent platform developed?
• How many clients do you have?
• Do you offer Consulting Services?
• How do I contact Technical Support?
• What is your Privacy Policy?